Moving FAQs

Unfortunately no. We do not offer interstate moves at this time.

If you require a long distance within Texas, please check out our long-distance webpage for more details.

Yes, we require a $100 deposit to secure your move. This deposit can be paid online or over the phone with a debit/credit card. If you need to cancel, please let us know as soon as possible. If you cancel at least 7 days before your scheduled move date: we will refund your deposit. If you cancel within 7 days of your scheduled move date: we will hold your deposit.

Our movers are professionally-trained to disassemble, protect, and move most upright pianos, spinnet pianos, and baby grand pianos.

Please note: We do not move full-size grand pianos.

We typically can only move pianos as part of a full-residential move, not one-offs.
There are no additional charges to move a piano.

All of our movers are professionally-trained to protect and move safes. We also have specialized equipment for the “big boy” safes. Please let us know if you safe is around 600-700 pounds or higher so that we can bring special equipment and plan the move accordingly.
There are no additional charges to move a safe.

We have movers who are professionally-trained to disassemble, protect, and move pool tables and ping pong tables. On local moves, we recommend contracting with a 3rd party pool table moving service to disassemble, move, reassemble, balance the table etc. It is often times a more cost effective option than having our team move a pool table, and still having to hire a separate company to reassemble, and balance the table. Please note: WE DO NOT reassemble pool tables.

We typically can only move these items as part of a full-residential move, not one-offs.
There are no additional charges to move a pool table or ping pong table.

Yes! We offer labor-only jobs and can load or unload your rental truck or temporary storage containers.

We do everything we can to avoid damages before they happen. We protect each piece of furniture with a combination of shrink wrap, cardboard, moving blankets, or paper pads.

Mattresses will be shrink-wrapped by our team to keep the dirt away. Glass pieces will typically be protected with cardboard and blankets, Wooden furniture will be blanketed from top to bottom and then wrapped.

Many of our clients hire us to save time and avoid heavy lifting, while others like to be more hands-on. Here are some quick tips: pack everything into sturdy, uniform moving boxes, disassemble beds, cribs, or bunk beds, transport fragile items like artwork, mirrors, and lamps in your own vehicle, and stage your boxes in the garage for easy access. For more tips, check out our free moving checklist.

There are a few things we require customers to move on their own, including flammables and hazardous items (such as propane tanks, harsh chemicals, lighters/matches) and items of extraordinary value (such as cash, important documents, fine art, jewelry). If you require any of these to be moved by Jonah’s Movers, reach out to us so we can discuss the details and add an exception to your contract.

As a general rule, yes. The extra weight puts a lot of pressure on the legs. Furniture will need to be blanketed and wrapped by our team and may be flipped on its side during the move. Items in dressers can also slip behind the drawers. It is always best to empty the dressers!

No. If you need help with hanging clothes, please let us know ahead of time and we can bring wardrobe boxes for free same-day use. We recommend around 2 feet of closet space per wardrobe. We typically have a limit of around 8 wardrobes per move per day.

If we are late, we will get started working as soon as we arrive and apply a discount at the end of your move when taking final payment.

Yes. All of our crews have a complete tool box for typical home and office furniture and are professionally trained in proper disassembly and reassembly.

Each of our trucks is equipped with 2–3 rolls of rubber floor protection to safeguard hardwood and other scratch-prone surfaces. For carpeted areas, we typically wear shoes, but if you’d prefer us to remove them, we can accommodate that. We do not provide plastic coverings for carpets or stair protection.

If there is an issue or concern on move day, call our office right away at (832) 728-6675. While we rarely have problems, if anything does arise, tell us early so we can take steps to resolve it quickly.

Sometimes. For some moves, the crew may decide to stop for lunch. The crew leader will stop the clock for any time spent eating and any additional drive time. Providing lunch is not required — most movers bring their own lunch or prefer to stop along the way.

We typically move in bad weather unless it is unsafe to do so. All furniture items will be protected with blankets and stretch wrap. In the case of major weather events (hurricanes, ice storms, etc.), we may need to reschedule or bring on additional movers.

Our movers are professionally trained to disassemble, protect, and move most upright pianos, spinet pianos, and baby grand pianos. We do not move full-size grand pianos. We typically move pianos as part of a full residential move, not as standalone jobs. There are no additional charges to move a piano.

All of our movers are professionally trained to protect and move safes. We also have specialized equipment for larger safes. Please let us know if your safe is around 600–700 pounds or higher so we can plan accordingly. There are no additional charges to move a safe.

We have movers trained to disassemble, protect, and move pool tables and ping pong tables. On local moves, we recommend contracting a 3rd-party service for disassembly, reassembly, and balancing — it is often more cost-effective. We do not reassemble pool tables. There are no additional charges to move a pool table or ping pong table.

We will have a team member trained to remove weights and pendulums, protect, and move grandfather clocks. We typically move grandfather clocks as part of a full residential move, not as standalone jobs. There are no additional charges.

All of our movers are trained to protect and move your TVs. We can take TVs off of mounts and place them onto pre-installed mounts. We can also remove mounts from the wall. We do not re-install TV mounts or drill holes into walls.

Playsets: Typically no — we recommend checking with the manufacturer. Trampolines: We can disassemble, move, and reassemble trampolines. The client must approve the reassembly work.

Our movers are trained to disassemble, protect, and move all types of beds. There are no additional charges to move any of these items.

We can move smaller items like lawnmowers, motorcycles, and generators with no problem. Please let us know ahead of time if you’ll be transporting larger items such as a golf cart, tractor, or ATV. Be sure to drain fuel tanks prior to move day. We do not transport cars, trucks, or RVs.

Yes, we can move your plants and planters. Keep in mind that plants take up considerable space on the truck and may require an additional trip. Sometimes planters made of clay or stone may not be in shape to be moved.

We do provide packing supplies. If you’ve scheduled packing services with us, your crew will bring materials on move day. At this time, we do not drop off materials in advance. You can also come by our office to buy boxes, paper, wardrobes, mattress bags, markers, tape, and shrink wrap — we will even help load it into your car!

We do not crate items in house, but we do utilize a reliable 3rd-party crating service.

Yes. We offer limited unpacking services. We can take items out of boxes, haul off packing materials, and assist in putting items away into cabinets and drawers. Please see our packing webpage for more details.

No. We do not offer interstate moves at this time. If you require a long-distance move within Texas, please check out our long-distance webpage for more details.

Yes! We offer labor-only jobs and can load or unload your rental truck or temporary storage containers.

Yes! All of our movers are professionally trained in disassembling and reassembling all standard household furniture. We will bring the necessary tools to do so.

No. Due to liability and insurance limitations, we cannot disconnect or reconnect appliance gas or water lines.

The full cost of your move is due on-site upon completion of our services. Your crew leader will provide a breakdown of line items before taking payment.

We typically recommend a 10–15% tip split between the crew if you were pleased with the move. Though not required, the crew certainly appreciates a gratuity for a job well done.

We accept cash, checks, and all major debit/credit cards. Debit/credit card payments (excluding the $100 deposit) are subject to a 3% processing fee.

Yes! There are certain items that Jonah’s Movers will not carry or be liable for unless a special agreement to do so and a stipulated value of the articles are endorsed. Please let us know if you need to us move any of the following items:

• Items of Extraordinary Value
• Flammable or Explosive Items

Items of extraordinary value include, but are not limited to:

Fine art, jewelry, bank bills, coin or currency, deeds, notes, drafts or valuable papers of any kind, postage or revenue stamps, stamp collections, precious stones, articles of particularly inherent value, precious metals or articles manufactured therefrom.

We do everything we can to avoid damages before they happen. We protect each piece of furniture with a combination of shrink wrap, cardboard, moving blankets, or paper pads.

Mattresses will be shrink-wrapped by our team to keep the dirt away. Glass pieces will typically be protected with cardboard and blankets, Wooden furniture will be blanketed from top to bottom and then wrapped.

Yes. You can purchase the liability upgrade for the move into storage and separately for the move out. We would need to be the only company handling the items on both phases to ensure that any claims were not caused by the other company handling the items. The items are not covered while inside storage, just during the time that your items are in our “care, custody, and control.”

The Texas DMV classifies ‘unregulated’ as a move that does not involve transporting items on our truck. This would include loading/unloading a rental truck or POD, rearranging furniture in your home, or moving apartments within the same building.

No. Insurance can only be sold by a licensed insurance agent and Jonah’s Movers is not licensed or trained to sell insurance.

What Jonah’s Movers is offering is to raise the liability coverage from 60 cents per pound, to something else. In our case, that “something else” is to repair, replace, or make a cash settlement. We want to work with you and come to a fair resolution. This is typically the more common approach moving companies will take.

You always have the option of purchasing insurance from a third-party insurance carrier. Before purchasing, check with your home-owners policy to see if you are already covered.

We offer additional liability coverage as an optional benefit for our customers. Since every client and move is unique, we want you to have multiple options when it comes to keeping your items protected on move day!

If you happen to find a damage after the move is complete, give the office a call at (832) 728-6675.

The sales person will get a discovery call set-up with you and the operations team so we can get the claims process started.

Once we are notified of a claim, we will respond back as soon as possible (usually within 2 business days) to get the discovery call set-up and the claims process started.

Resolution of a claim is very dependent on the damage. Sometimes it is easy and can be resolved very quickly. Other times, it can take some time such as in the case of ordering a specific part that is on national back order.

Small claims will be resolved as quickly as possible either through a repair, replacement item, or cash settlement.

Claims of high value will need to go through our insurance carrier and can take up to 90 days to be fully resolved.